Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

bookmarks lost in W10 reboot. profile is missing bookmarks after 3/19/2016

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by ricotubbs

more options

Had to reset windows 10. Wasnt thinking and lost all my bookmarks. I recovered some from bookmarks restore, but only up to 3/19/2015. It would sure be great to get the ones from then to 8/8/2016 - any help? I cant see them in profiles. Thanks Rick.

Had to reset windows 10. Wasnt thinking and lost all my bookmarks. I recovered some from bookmarks restore, but only up to 3/19/2015. It would sure be great to get the ones from then to 8/8/2016 - any help? I cant see them in profiles. Thanks Rick.

Chosen solution

What kind of reset was it? Did Windows create this folder:

C:\Windows.old

To explore that, turn on viewing of hidden files and folders: http://windows.microsoft.com/en-us/windows/show-hidden-files

Then look for

C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles

Assuming you find one or more folders there, one of them most likely will have your earlier Firefox data. If you check the file modification dates, do any of them look recent enough to be the right files?

We can describe how best to rescue data from that temporary location (Windows will delete it after 30 days so don't put it off).


If you do not have a Windows.old folder, then it sounds as though you have looked the other logical places, but just in case, do you have multiple profile folders at the usual location? You can use this shortcut in the system search box or Run dialog to zip there:

%APPDATA%\Mozilla\Firefox\Profiles
Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

What kind of reset was it? Did Windows create this folder:

C:\Windows.old

To explore that, turn on viewing of hidden files and folders: http://windows.microsoft.com/en-us/windows/show-hidden-files

Then look for

C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles

Assuming you find one or more folders there, one of them most likely will have your earlier Firefox data. If you check the file modification dates, do any of them look recent enough to be the right files?

We can describe how best to rescue data from that temporary location (Windows will delete it after 30 days so don't put it off).


If you do not have a Windows.old folder, then it sounds as though you have looked the other logical places, but just in case, do you have multiple profile folders at the usual location? You can use this shortcut in the system search box or Run dialog to zip there:

%APPDATA%\Mozilla\Firefox\Profiles
more options

Thanks Guys. It took a little jury rigging on my part but through your pretty clear instructions I was able to track down that file with the bookmarks.

Nice job and a tip o the hat!

Rick