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Firefox crashes

  • 4 replies
  • 7 have this problem
  • 8 views
  • Last reply by silvinao

silvinao
silvinao
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Firefox crashes on startup. I tried all of the steps in the Firefox crashes article but I can't figure out what's wrong. It crashes even when I open it in Safe mode, always about five seconds after I start it. This happened shortly after I updated to the new version. The page I was trying to open when it crashed the first time was facebook. I had about 10 tabs open in 2 windows at the time. I have now tried to open it about 10 times. I'm pretty sure the only add-on I'm using is Ad-Block Plus.

Firefox crashes on startup. I tried all of the steps in the Firefox crashes article but I can't figure out what's wrong. It crashes even when I open it in Safe mode, always about five seconds after I start it. This happened shortly after I updated to the new version. The page I was trying to open when it crashed the first time was facebook. I had about 10 tabs open in 2 windows at the time. I have now tried to open it about 10 times. I'm pretty sure the only add-on I'm using is Ad-Block Plus.

Chosen solution

That looks like a memory problem.

Did you try a new profile to be sure that is isn't caused by your current profile?

You can also try to do a font check with Font Book and maybe do some other maintenance or try to uninstall (trash). Firefox and reinstall Firefox.

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All Replies (4)

Tannn3r
Tannn3r
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The crash ID you provided didn't work, so we will need another one to figure out what the problem was. Please follow these steps to get the crash ID.

silvinao
silvinao Question owner
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I'm sorry that didn't work. Here are all the crash IDs from today, in reverse chronological order (the most recent one is on top, and the last one on the list is from the original crash that happened when I tried to open facebook). I hope one of these works better!

Crash ID: bp-1a2af575-cee1-49d1-ae37-29c032120430

Crash ID: bp-0970e97f-fe79-4f45-99cc-534212120430

Crash ID: bp-345bc85f-f9c4-4b98-85c1-9e1312120430

Crash ID: bp-9ad435b2-fe72-427e-bb86-b626f2120430 Crash ID: bp-47fef264-b407-4451-9161-d01462120430

Crash ID: bp-2c6ad931-f1d1-40f0-abc1-7dce12120430

Crash ID: bp-c27ec49c-c27b-4f39-8c27-2ff782120430

Crash ID: bp-2b4f7947-21f4-406d-b57f-de80c2120430

Crash ID: bp-c116d8d6-d1d0-4c16-8379-e2a8c2120430

Crash ID: bp-3250f997-d77a-4e22-a81c-c79962120430

Crash ID: bp-b7d82fc4-3b0c-4081-989a-866722120430

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

That looks like a memory problem.

Did you try a new profile to be sure that is isn't caused by your current profile?

You can also try to do a font check with Font Book and maybe do some other maintenance or try to uninstall (trash). Firefox and reinstall Firefox.

silvinao
silvinao Question owner
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Okay, I tried uninstalling and reinstalling Firefox and that did not work. I removed all the duplicate fonts in Font Book, but that also did not work. I followed the instructions on the "Managing profiles" page for starting Profile Manager so I could try a new profile, but every time I tried, I got this message: "The application firefox-bin quit unexpectedly." Is there anything else I can try?