搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

more options

Cannot start Firefox (even in safe mode). I continue to get a window asking me to quit or restart. I have an option to report the error to Mozilla. I've tried that, but the report is not sent. I've tried restarting Firefox, tried restarting my Mac. Nothing works.

Cannot start Firefox (even in safe mode). I continue to get a window asking me to quit or restart. I have an option to report the error to Mozilla. I've tried that, but the report is not sent. I've tried restarting Firefox, tried restarting my Mac. Nothing works.

所有回覆 (1)

more options

Create a new profile as a test to check if your current profile is causing the problems. See Basic Troubleshooting: Make a new profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

See also http://kb.mozillazine.org/Firefox_crashes