Firefox is crashing on start up? Can you provide me with your Crash ID? This can help me find the cause of your crash. Inside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes?bl=n&s=firefox%2520crashes#Getting_help_with_your_crash Outside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Getting_your_crash_report '''Crash troubleshooting''' <u>Add-ons</u> One of your add-ons might be the culprit. Try running Firefox in [[Safe Mode]] with all add-ons disabled. If that solves the problem, see [[Troubleshooting extensions and themes]] and possibly [[Troubleshooting plugins]] <u>Are your plugins updated?</u> Check this by going to http://www.mozilla.com/en-US/plugincheck/ <u>Are you using the newest version of Firefox?</u> It is important you use the latest version of Firefox because it includes stability and security updates. The latest version of Firefox can always be downloaded from http://www.getfirefox.com. You can check if you are using the latest version of Firefox by going to Help | About Mozilla Firefox. If you are not, see [[Updating Firefox]] <u>Malware</u> Different types of Malware can cause Firefox to crash. For more information, please see [[Is my Firefox problem a result of malware]]