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Firefox failing to log me into multiple sites

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jwm4
jwm4
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Beginning two days ago, Firefox will not log me into multiple sites including substack.com, seekingalpha.com, epochtimes.com (login not even visible). On other sites (especially schwab.com, fmls.com) basic functionality is limited. I have no issues logging into or using these sites normally using Chrome.

I've turned of strict privacy standards (if they don't work, what the point of using a privacy/security centric browser). I've also turned off tracking protection for these sites, to no avail.

I've used Firefox since it was created, but it is making life difficult for me now on the web. I don't want to use Chrome, but it does work. Please help.

Thanks, Jim

Beginning two days ago, Firefox will not log me into multiple sites including substack.com, seekingalpha.com, epochtimes.com (login not even visible). On other sites (especially schwab.com, fmls.com) basic functionality is limited. I have no issues logging into or using these sites normally using Chrome. I've turned of strict privacy standards (if they don't work, what the point of using a privacy/security centric browser). I've also turned off tracking protection for these sites, to no avail. I've used Firefox since it was created, but it is making life difficult for me now on the web. I don't want to use Chrome, but it does work. Please help. Thanks, Jim

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window