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Firefox crashes

  • 2 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

vulogiccl
vulogiccl
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FF crashes repeatedly on me for no discernible reason. Sometimes, FF will just crash even when the PC is sitting idle. Recently, restoring the last session does not actually restore the last tabs that were open; rather, it restores tabs that might have been opened 5 or 10 minutes prior.

And it doesn't happen on just this PC. I have the same issues on FF with 5 different Windows 7 PCs -- some 32-bit, some 64-bit. And this has been going on through multiple versions of FF (probably through all the 20s).

Here are just a few of the crash reports submitted from just this PC: 

bp-dd630c1b-9275-45e6-9aa7-3bef72140108 1/8/2014 5:05 PM
bp-a9a48fd1-caf6-4537-8a10-419f02140108 1/7/2014 10:04 PM
bp-da50e45e-4b6e-4b8e-8614-42cff2140107 1/7/2014 2:36 PM
bp-3d6c11c4-ced0-486b-b978-eaac32140105 1/5/2014 12:06 PM
bp-b3882376-cb01-4423-8e5d-959e32140105 1/4/2014 9:26 PM
bp-91209e79-5196-4599-94ac-ddfef2140103 1/3/2014 8:27 AM
737c7a69-43ca-48b5-9d13-75b2f987a6a7 1/3/2014 7:40 AM
bp-30a4236a-0042-495c-8f96-d7d692140101 1/1/2014 6:27 AM
6c693694-7bfc-491f-8cf2-764b05e419c5 12/31/2013 9:37 AM
bp-e7e8ef44-89a8-42df-99b8-fd1e42131231 12/31/2013 9:28 AM
bp-18268438-3b51-4e66-a123-802c72131227 12/27/2013 6:52 PM
bp-74c7b903-21be-4f01-a44b-5333f2131226 12/26/2013 9:56 AM
9cda0eeb-5139-46de-9bd5-5eeded3e0590 12/25/2013 2:45 PM
bp-49a81dae-311e-4295-8c99-278b72131225 12/25/2013 2:41 PM
bp-9e7f4ae6-b6fa-4cfa-b6f1-5d30b2131224 12/24/2013 8:29 AM
bp-d37fd05e-8f63-4464-bf23-f20fb2131224 12/24/2013 5:25 AM
38e5711a-96db-4969-8515-77c483370ffc 12/23/2013 7:31 AM
FF crashes repeatedly on me for no discernible reason. Sometimes, FF will just crash even when the PC is sitting idle. Recently, restoring the last session does not actually restore the last tabs that were open; rather, it restores tabs that might have been opened 5 or 10 minutes prior. And it doesn't happen on just this PC. I have the same issues on FF with 5 different Windows 7 PCs -- some 32-bit, some 64-bit. And this has been going on through multiple versions of FF (probably through all the 20s). Here are just a few of the crash reports submitted from just this PC: <pre><nowiki>bp-dd630c1b-9275-45e6-9aa7-3bef72140108 1/8/2014 5:05 PM bp-a9a48fd1-caf6-4537-8a10-419f02140108 1/7/2014 10:04 PM bp-da50e45e-4b6e-4b8e-8614-42cff2140107 1/7/2014 2:36 PM bp-3d6c11c4-ced0-486b-b978-eaac32140105 1/5/2014 12:06 PM bp-b3882376-cb01-4423-8e5d-959e32140105 1/4/2014 9:26 PM bp-91209e79-5196-4599-94ac-ddfef2140103 1/3/2014 8:27 AM 737c7a69-43ca-48b5-9d13-75b2f987a6a7 1/3/2014 7:40 AM bp-30a4236a-0042-495c-8f96-d7d692140101 1/1/2014 6:27 AM 6c693694-7bfc-491f-8cf2-764b05e419c5 12/31/2013 9:37 AM bp-e7e8ef44-89a8-42df-99b8-fd1e42131231 12/31/2013 9:28 AM bp-18268438-3b51-4e66-a123-802c72131227 12/27/2013 6:52 PM bp-74c7b903-21be-4f01-a44b-5333f2131226 12/26/2013 9:56 AM 9cda0eeb-5139-46de-9bd5-5eeded3e0590 12/25/2013 2:45 PM bp-49a81dae-311e-4295-8c99-278b72131225 12/25/2013 2:41 PM bp-9e7f4ae6-b6fa-4cfa-b6f1-5d30b2131224 12/24/2013 8:29 AM bp-d37fd05e-8f63-4464-bf23-f20fb2131224 12/24/2013 5:25 AM 38e5711a-96db-4969-8515-77c483370ffc 12/23/2013 7:31 AM </nowiki></pre>

Modified by cor-el

All Replies (2)

kobe
kobe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that in Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • default toolbar layout is used (localstore-safe.rdf)
  • Javascript JIT compilers are disabled (javascript.options.*jit)
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected