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My firefox installation keeps crashing when I start it up in anything other than safe mode, how can I see the details of the crash report?

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  • Last reply by philipp

Static-Ghost
Static-Ghost
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I've had Firefox installed on this computer for a couple of years, but only really started using this computer in the last 6 months. Originally Firefox 14, then Firefox 17.0.01, then finally 19.0

It crashed yesterday on starting, I uninstalled and reinstalled and same issue. I regressed back through version 17.0.0.1 and Firefox 14. I updated Shockwave, Flash, Java. I also uninstalled Divx, AC3 and Adobe Reader (recent installs/updates)

Updated MIcrosoft security essentials and ran a scan, no issues discovered. Updated and ran Superantispyware and found 1 Trojan which I removed.

Crash reporter comes up as soon as the firefox link is actioned. Can start firefox in Safemode.

I've had Firefox installed on this computer for a couple of years, but only really started using this computer in the last 6 months. Originally Firefox 14, then Firefox 17.0.01, then finally 19.0 It crashed yesterday on starting, I uninstalled and reinstalled and same issue. I regressed back through version 17.0.0.1 and Firefox 14. I updated Shockwave, Flash, Java. I also uninstalled Divx, AC3 and Adobe Reader (recent installs/updates) Updated MIcrosoft security essentials and ran a scan, no issues discovered. Updated and ran Superantispyware and found 1 Trojan which I removed. Crash reporter comes up as soon as the firefox link is actioned. Can start firefox in Safemode.

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philipp
philipp
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please start firefox in safemode (by pressing the shift-key while it is launching) & go to firefox > options > advanced > general & disable hardware acceleration.

for some background on that issue you can also refer to bug #812683