We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 7 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

more options

This morning I went to the hrblock website and it crashed on me, since then everytime I go to the website, as well as amazon.com homepage Firefox crashes on me.

This morning I went to the hrblock website and it crashed on me, since then everytime I go to the website, as well as amazon.com homepage Firefox crashes on me.

Chosen solution

Ok, let's do this then. go ahead, and restart your computer. Then, let's create a fresh testing profile, and see if Firefox will crash there. Read https://support.mozilla.org/en-US/kb/Managing-profiles, which explains how to go about creating a new profile.

Read this answer in context 👍 0

All Replies (7)

more options

Please read Firefox crashes, and see if that helps you when you follow the included steps. Also, please update your Adobe Flash.

more options

I have tried opening in SafeMode, but the browser still crashes. I cannot update Adobe when I try the browser crashes.

more options

Chosen Solution

Ok, let's do this then. go ahead, and restart your computer. Then, let's create a fresh testing profile, and see if Firefox will crash there. Read https://support.mozilla.org/en-US/kb/Managing-profiles, which explains how to go about creating a new profile.

more options

I followed the steps on firefox crashing when trying to download

https://support.mozilla.org/en-US/kb/Firefox%20crashes%20when%20trying%20to%20download%20a%20file

more options

Did that help your problem?

more options

Thank you so much! Have a great day :)

more options

Your crash reports indicate a problem with the Flash player (@ F_393941872_________________ ). You have the latest Shockwave Flash 10.3 r183 for your OS X 10.5 platform, so there may be not much that you can do.