Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Updrading problems

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

djtraub
djtraub
more options

FF continually sends me messages to upgrade. When I click "next" it says it is connecting to the update server, but never goes anywhere. Finally this morning I did a manual upgrade and applied the updates, etc, but I still am getting the message that it is highly recommended that I upgrade. I am running windows XP on a desktop. Help!

FF continually sends me messages to upgrade. When I click "next" it says it is connecting to the update server, but never goes anywhere. Finally this morning I did a manual upgrade and applied the updates, etc, but I still am getting the message that it is highly recommended that I upgrade. I am running windows XP on a desktop. Help!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a clean (re-)install:

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.