Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

adobe acrobat

  • 3 replies
  • 206 have this problem
  • 1 view
  • Last reply by Rackmani

more options

when i go to the mozilla plugin check it says out of date Adobe PDF Plug-In For Firefox and Netscape "9.4.1" then when i click update it brings me to adobe's site then i click download and it says missing plug in and then i have to click manually install missing plugin and then nothing happens. what am i doing wrong? thanks

when i go to the mozilla plugin check it says out of date Adobe PDF Plug-In For Firefox and Netscape "9.4.1" then when i click update it brings me to adobe's site then i click download and it says missing plug in and then i have to click manually install missing plugin and then nothing happens. what am i doing wrong? thanks

Chosen solution

You might want to try downloading the full installer program from Adobe's FTP site, instead of using their web based download page. Point Firefox to: ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.0.0/en_US/ Click on AdbeRdr1000_en_US.exe Save the file to your hard drive. When the download is complete, close Firefox. Go to the folder where you saved the file, and double click on it to start the installation. You will need Administrator rights to install it. Once you have successfully installed version 10 of Reader, the plugin check page should show it is up to date.

Read this answer in context 👍 10

All Replies (3)

more options

Chosen Solution

You might want to try downloading the full installer program from Adobe's FTP site, instead of using their web based download page. Point Firefox to: ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.0.0/en_US/ Click on AdbeRdr1000_en_US.exe Save the file to your hard drive. When the download is complete, close Firefox. Go to the folder where you saved the file, and double click on it to start the installation. You will need Administrator rights to install it. Once you have successfully installed version 10 of Reader, the plugin check page should show it is up to date.

more options

thank you very much i spend hours trying to figure it out and you solved it in 5 seconds. thank you very much.

more options

Sorted it for me too. Thanks. Steve