Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After downloading HP Smart Web Printing the icon vanished, how to get it back

  • 1 reply
  • 12 have this problem
  • 6 views
  • Last reply by TonyE

drc0075
drc0075
more options

I installed a HP 4500 wireless printer in my computer. This system features a Smart Web Printing system. There was a Web Printing icon on the Firefox toolbar, however when I downloaded the Web printing system the icon vanished from the toolbar. How do I get it back?

I installed a HP 4500 wireless printer in my computer. This system features a Smart Web Printing system. There was a Web Printing icon on the Firefox toolbar, however when I downloaded the Web printing system the icon vanished from the toolbar. How do I get it back?

All Replies (1)

TonyE
TonyE
  • Moderator
more options

HP may have removed Firefox support from the latest version of their HP Smart Web Printing software. The system requirements for the latest software only mention Internet Explorer, for example see HP Web Page Printing and HP Smart Web Printing

Their support forums also have a thread about it not working with Firefox 3.6 - FireFox 3.6 - HP Support Forum