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Doesn't open website when clicking on link

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When I click on a link on some websites, the link opens with no trouble. However some links don't open, just show the url. If I copy the url and paste it into a new tab, it then opens. How do I fix this? The links are from reputable sites.

When I click on a link on some websites, the link opens with no trouble. However some links don't open, just show the url. If I copy the url and paste it into a new tab, it then opens. How do I fix this? The links are from reputable sites.

All Replies (3)

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howard.abrams said

The links are from reputable sites.

Is the site a secret??? How can we help with something we cannot see? What OS? What version of Firefox? No steps to replicate. No screenshots.

Modified by jonzn4SUSE

Helpful?

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These sites aren't secret. OS is Max OS Sequoia 15.0.1 Firefox 132.0.2

Here's a url clicked on from your email to respond:

https://outlook.office.com/mail/safelink.html?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fsupport.mozilla.org%2Fen-US%2Fquestions%2F1475068%3Futm_campaign%3Dquestions-reply%26utm_source%3Dnotification%26utm_medium%3Demail*answer-1689036__%3BIw%21%21CjcC7IQ%21MOotSPhKR9mrdQ9Fh0QqDdKI3LyeRvjOi-BfspQ4bWRTjuwRSBEQqpTTjo1tF03BLzEhc3PvSaHXg0X2o4yp2Yz4Cwkz%24&locale=en-CA&wau=https%3A%2F%2FCAN01.safelinks.protection.outlook.com%2FGetUrlReputation&wid=00730A1A-3310-48BA-AB07-9EC288151649&corid=25865585-bad3-0a76-14d8-e81bac254d5e&srcid=d03bf514-c85a-431b-9eab-08dd0926bef6&appname=Microsoft+Outlook+Web+App&appver=20241115003.13&os=Mac+OS+X+undefined&scdt=2024-11-20T05%3A46%3A54.000Z&pc=cnyVbNsSDYkMi7xqcDlTJVb1aSSeScZkzitnMTwkvagVpA2NulWjIbXbS47krpYu8AaQZzHoGLuXNd%252fdD2Y%252fkarWTx4HFTYvsIlQzjrgSwfMLBvhTFRkpUqatsXA4T3O75F0GhSH5%252fKJK37m3OPFKhvI22ARHLzWC8hppLyAiyQnSKy5%252bVX5V06CUvvWdI8I%252bXAnmERFVTO%252bycd8kAIoP9hOo6C2cBYpDqxbO4OalUgoVvT350xKtAioe%252feA4NhBiIU4xKPvtqbG9S9EBDMYlypqtV5jV4sxDVxCK2HmNLWHgMJ9k9F5M4zmd9wY1vsvWb5Wt79I9nbkd9ILxawWsoZvY3B1tUHXvuxyk4r1nNoHvuqr31RiPTfWInQD8%252fRIcPUAr8OiQD8YPzRfg6zkD%252ffCoxhY5%252bodUFzrLRyo0Tb2yJwUQdb9k70iSApAILThEZtSTuOiJWvsU%252f9MO2o0bfZwbbPjim2L2ALc3e3vMFoO1XSDbXgZ0g6RH0zZWG04js0g1MvqXAdgbLMHi2rGHp%252b%252bf0N5R4n5fQiqPtYZ3714DB3MmACS8UpKZKdulIjy9%252bm13azhnGcX81LOf4B8H8ct1pCtB3TAV2HAQljAvuF%252bw93xhObh7B7mqo886oWRwvkQFABgjfgk2gdTCcCpjd3DhPR8Dtfzt650boH7DC4uXfUWJGABa%252bFFj0OTKvvb1ItAoqzfnaaOKD1y1jiU91XtJrlPixi5o5gNgwfd6e4p5D8CoXFrDYj66RQlWGfUMP1A1pgDncFcdi9Ei6Ws9iPFlzSGh7rsJPlauzA%252fsskn4nsjGaqqhZELIKjJ4pJpKEcH13oMZgcmp%252fOq0CqJWikkAkeNXrJLTJLClPqdpt0jRmqMHeF8%252fUuMuMRGISxcgt7QI2YuINYNvhdfd41ZI59tikWIH7Mt1nAnKinQqnqSuJyrcOcszl1i0WUQXoLtBev3t4xhaLaAQhjoOQdRNP8tZPh%252fVrxwKimcZL%252fRjvavoF115TSuW7nhKSLIH3rvBm0AmvaBsofi3XExFLoUyVwxm0h9cMoZKiUmyfWy%252bSSAWKPsaoHApSJ%252fQTjBd9k2w0lI1Fg2LbHSNco%252fs8iFaLCiK02uBgMqJ0c8Hj19nx8dFjKmdajebQVeC6%252fP5%252f2Gl3lPmwa2ken0pUiqGbpdT6vOrE%252fj%252faG6DXT3Ij1tXXszlawbPioviJo6f9JO4vqUNyzuqO53IntCvb7dPO5Er2zBD2s6X27EuCIHpRZWEi8TdWJxiGW3pLmszawwfH83tO2SmSqNF%252bHBMQ7ewDC1NIerAIznBrzNM%252fe%252fJrKb8Armki3pQF3kSQCB6sbcAyTF8T1WGT9csVoBXonNc5OnH8qXfmCBU7eCOlihNS4MJsg%253d%3B+expires%3DFri%2C+22+Nov+2024+01%3A10%3A32+GMT%3B+path%3D%2F%3B+SameSite%3DNone%3B+secure%3B+httponly&urlsrc=Body&msgdata=eyJJc1VybEJlaW5nU2Nhbm5lZCI6IiIsIlVybFdyaXRlVGltZSI6IjExLzIwLzIwMjQgNTo0NzowNCBBTSIsIkFTRGlyZWN0aW9uYWxpdHkiOiIxIiwiUGhpc2hFZHUiOiIwIiwiTXNnU2NhblN1c3BpY2lvbkxldmVsIjoiMCJ9

Helpful?

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The link is a little strange because it has multiple servers involved:

  • Initially, the request goes to outlook.office.com which shows a sort of placeholder page that says "Verifying link..."
  • That page has a script which sends a request to urldefense'.com with the destination URL to check
  • After the destination URL checks out, that server sends a redirect to support.mozilla.org

Where is yours pausing/failing?

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