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MP4 videos show a green screen

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by nachuki

nachuki
nachuki
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Hi,

Videos reproduced with Firefox 96 on Windows 10 show a green screen. Despite I tried it on other browsers and I can see video correctly.

Example: https://www.youtube.com/watch?v=t3u4hbTams0

On Linux it works correctly to.

Screen captures show video correctly.

Hi, Videos reproduced with Firefox 96 on Windows 10 show a green screen. Despite I tried it on other browsers and I can see video correctly. Example: https://www.youtube.com/watch?v=t3u4hbTams0 On Linux it works correctly to. Screen captures show video correctly.

Chosen solution

Hi,

Could you try in Troubleshooting Mode to see if you can reproduce the issue. This will make sure it isn't, for example, due to an addon installed in your Firefox.

Also, could you try without Hardware Acceleration. You can find the instruction to turn it off at https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

In the last article I linked, there's also instructions on how to know if your graphic drivers are up-to-date. It may be also a good idea to look at it.

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All Replies (2)

Danny Colin
Danny Colin
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Chosen Solution

Hi,

Could you try in Troubleshooting Mode to see if you can reproduce the issue. This will make sure it isn't, for example, due to an addon installed in your Firefox.

Also, could you try without Hardware Acceleration. You can find the instruction to turn it off at https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

In the last article I linked, there's also instructions on how to know if your graphic drivers are up-to-date. It may be also a good idea to look at it.

Modified by Danny Colin

nachuki
nachuki Question owner
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Indeed, when I activate troubleshotting mode, videos are displayed correctly.

I tried disabling all extensions but the problem continued, so I tried disabling software acceleration and the problem was fixed.

Thank you very much for your help.