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Thunderbird crashing every couple minutes... @ OOM | large | xul.dll and OOM | small (no add-ons)

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  • Last reply by Wayne Mery

jbuszkie
jbuszkie
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Ugh.. A couple days ago Thunderbird started crashing every couple of minutes. It seems like the first one was in the middle of the night with no activity going on the computer. The crash report says this:

MozCrashReason: [unhandlable oom] Failed not allocate new chunk during GC

What does this mean? Is GC = garbage collection?

How can I go about debugging this. TB only stays up for a couple minutes before it crashes again...

Thanks,

Jim

Ugh.. A couple days ago Thunderbird started crashing every couple of minutes. It seems like the first one was in the middle of the night with no activity going on the computer. The crash report says this: MozCrashReason: [unhandlable oom] Failed not allocate new chunk during GC What does this mean? Is GC = garbage collection? How can I go about debugging this. TB only stays up for a couple minutes before it crashes again... Thanks, Jim

Modified by Wayne Mery

All Replies (8)

sfhowes
sfhowes
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Help/Troubleshooting, Crash Reports, post the last few IDs, e.g. bp-.... Or, open C:\Users\username\AppData\Roaming\Thunderbird\Crash Reports\submitted. AppData is hidden by default.

jbuszkie
jbuszkie Question owner
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bp-8e77367f-7787-46ce-99bd-7713f0201117 bp-cc8ad23c-a202-45ff-87dc-03e850201117 bp-9ea2d9c6-ddbe-4382-a8f9-216980201116

Is that what you are looking for?

sfhowes
sfhowes
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One of the bug reports suggests this might be due to managing the page file manually rather than automatically by Windows. Is that a factor on your system?

https://bugzilla.mozilla.org/show_bug.cgi?id=1663781

Replies on this forum are delayed if they contain links, which are reviewed by moderators.

jbuszkie
jbuszkie Question owner
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I have not touched to the page file setup...

I would like to report that I compacted all the folders and it doesn't seem to crash anymore. Should this be pursued anymore? This does seem like a bug that should be investigated.....

Jim

sfhowes
sfhowes
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The bug is already submitted for analysis. I recommend to allow automatic compaction in Options/General/Network & Disk Space, if it isn't already enabled.

Wayne Mery
Wayne Mery
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jbuszkie said
I have not touched to the page file setup...

No surprise - OOM crashes are common, but the actions taken by the user of the previously cited bug report are not common.

jbuszkie said
I would like to report that I compacted all the folders and it doesn't seem to crash anymore. Should this be pursued anymore? This does seem like a bug that should be investigated.....

Yeah, so perhaps a corrupt folder, which for some reason do tend to result in OOM crashes.

jbuszkie,

Is it still the case that you no longer crash?

jbuszkie
jbuszkie Question owner
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With the 64bit version I don't crash. But the 64b version is slow as hell... so I tried to go back to the 32 bit version I had been using forever and it crashed again right away... So... 64 works but not very responsive. 32 crashes almost immediately.

Thanks,

Jim

Wayne Mery
Wayne Mery
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> 64bit version is slow as hell

Not surprising. But interesting.

Yes, GC = garbage collection

buszkie, Can you reproduce the issue when using 32bit with Thunderbird started in safe mode? https://support.mozilla.org/kb/safe-mode-thunderbird