We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes systematically when I visit specific web sites

  • 5 replies
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

more options

Firefox systematically crashes when I open specific web pages like for instance (but not only): www.farmae.it www.banggood.com

Firefox systematically crashes when I open specific web pages like for instance (but not only): www.farmae.it www.banggood.com

All Replies (5)

more options

Hi clericis

I could not make the first site you mention crash, but I could the second and I could see what is happening. Out developers are aware of this issue and are working on a solution that will hopefully be made available in a future update.

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

bp-27b3b3c5-333a-4ea0-bf57-800640200219 19/02/2020, 23:25 Visualizza bp-1072d998-5e53-4b54-9b1b-01d030200216 16/02/2020, 19:26 Visualizza bp-81389287-4e30-46b1-8734-1664d0200216 16/02/2020, 18:11 Visualizza bp-c352b471-5197-4e1a-b717-1d2cd0200303 03/03/2020, 17:21 Visualizza bp-e5426e42-57cb-44dd-8934-1e85f0200303 03/03/2020, 17:21 Visualizza bp-92036ae2-91fe-4802-8b63-6c9ad0200303 03/03/2020, 17:22 Visualizza bp-182ec075-7141-469d-800a-38a5b0200303 03/03/2020, 17:22

more options

bp-27b3b3c5-333a-4ea0-bf57-800640200219 bp-1072d998-5e53-4b54-9b1b-01d030200216 bp-81389287-4e30-46b1-8734-1664d0200216

Signature: QueryDnsForFamily

Crash Reason EXCEPTION_STACK_BUFFER_OVERRUN

FwcWsp64.dll = Microsoft Internet Security

more options

Some Windows updates have been causing problems of late.

Run the Windows Updater program.

After: Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93