We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

asked for password reset

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by bernvern

bernvern
bernvern
more options

asked for a password reset as even though I am sure of my username and password for some reason it says it is invalid, but now cannot log into my email account to use the password reset link?

asked for a password reset as even though I am sure of my username and password for some reason it says it is invalid, but now cannot log into my email account to use the password reset link?

Chosen solution

Hi Fred thanks, I cannot quite figure out what was going on because I was sure the username and password were correct but I kept getting an error message. I restarted my laptop and for some unknown reason, it came right of its own accord. appreciate your help,

Read this answer in context 👍 0

All Replies (2)

FredMcD
FredMcD
more options

I called an administrator. Please wait

bernvern
bernvern Question owner
more options

Chosen Solution

Hi Fred thanks, I cannot quite figure out what was going on because I was sure the username and password were correct but I kept getting an error message. I restarted my laptop and for some unknown reason, it came right of its own accord. appreciate your help,