Firefox profile is incapable or missing
I've tried deleting the firefox profile folders and launching the application. Still get the same error message. I tried deleting all firefox files, restarted and reinstalled and still get the same error message. I had Sophos Home installed and removed that and it still did not fix the problem. Also when i try to launch the profile manager via terminal it still just gives me the profile error message. This is extremely annoying.
Chosen solution
I found a way to fix whatever permissions got corrupted in order to have firefox create a new profile. Basically, I deleted the firefox files in my library folder then followed the directions on this link and got it to work.
https://appletoolbox.com/2016/07/fix-corrupt-user-accounts-macos/#For_macOS_Sierra_High_Sierra
Read this answer in context 👍 0All Replies (8)
You may have a corrupt profiles.ini file. Close Firefox. Open your file browser to this hidden location:
- Mac: *~/Library/Application Support/Firefox/
- Linux: *~/.mozilla/firefox/
- Windows: %AppData%\Mozilla\Firefox\
- *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
Locate the profiles.ini file. Then rename or delete it. Use this new profile as is. Is the problem still there?
I deleted all the files, but still getting the same error message.
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Okay I've tried all these things. I deleted basically every firefox related folder I could find, including the files mentioned in these articles. I also deleted the application and did a full restart of my mac, then tried to reinstall. Still got the profile missing error message. I also tried to activate the profile manager through terminal, but got the same message.
I called for more help.
Thanks for the help, hopefully something is figured out
Chosen Solution
I found a way to fix whatever permissions got corrupted in order to have firefox create a new profile. Basically, I deleted the firefox files in my library folder then followed the directions on this link and got it to work.
https://appletoolbox.com/2016/07/fix-corrupt-user-accounts-macos/#For_macOS_Sierra_High_Sierra
That was very good work. Well done.