Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes constantly upon opening Crash ID: bp-acf4ea2b-79b6-4fe8-a81a-22cb72160913

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

AnnieBl
AnnieBl
more options

Firefox constantly crashes when I try to run it. I get the Crash reporter and it will submit the report the the try again does not work.

Crash ID: bp-acf4ea2b-79b6-4fe8-a81a-22cb72160913

Firefox constantly crashes when I try to run it. I get the Crash reporter and it will submit the report the the try again does not work. Crash ID: bp-acf4ea2b-79b6-4fe8-a81a-22cb72160913

All Replies (1)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 43.0.1 Build ID 20151216175450 OS Windows XP OS Version 5.1.2600 Service Pack 3

Signature: nsStreamCopierIB::DoCopy

IPSEng32.dll = Symantec Intrusion Detection

Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

https://support.norton.com

http://community.norton.com/