Firefox tends to crash when I try to load facebook, but then also crashes randomly on other sites.
Hello,
Here is the troubleshooting data from the troubleshooting information page.
Thanks
Application Basics
Name: Firefox Version: 48.0 Build ID: 20160728204513 User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Linux 3.19.0-66-generic x86-64 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false
Crash Reports for the Last 3 Days
Report ID: bp-e57de73f-3027-473a-b4ec-2e26b2160905 Submitted: 2 hours ago
Report ID: bp-30557247-c250-4425-a6dc-3b64b2160905 Submitted: 3 hours ago
Report ID: bp-588f71d8-be2e-4187-87dd-af6a22160905 Submitted: 3 hours ago
Report ID: bp-5522bd68-a981-45d3-a89d-588ee2160905 Submitted: 3 hours ago
Report ID: bp-ed39fdfb-29aa-430f-924f-71fb82160905 Submitted: 3 hours ago
Report ID: bp-e4d35739-54fc-41b7-a4e1-a14cf2160905 Submitted: 5 hours ago
Report ID: bp-24110f6e-f44d-4f9a-8893-a2b7d2160905 Submitted: 6 hours ago
Report ID: bp-81999ad2-8198-423f-b6ac-8bf592160905 Submitted: 6 hours ago
Report ID: bp-c803d2d0-92e1-40ef-9e69-e53bd2160905 Submitted: 6 hours ago
Report ID: bp-78dfa1b3-7b59-4dd9-96fd-d0cb22160905 Submitted: 6 hours ago
All Crash Reports
Extensions
Name: Add to Wunderlist Version: 3.1.1 Enabled: true ID: jid1-3gu11JeYBiIuJA@jetpack
Name: Beef Taco (Targeted Advertising Cookie Opt-Out) Version: 1.3.7.1-signed.1-signed Enabled: true ID: john@velvetcache.org
Name: Decentraleyes Version: 1.3.5 Enabled: true ID: jid1-BoFifL9Vbdl2zQ@jetpack
Name: EverSync - Sync bookmarks, backup your favorites. Version: 10.6.1 Enabled: true ID: fvdmedia@gmail.com
Name: Firefox Hello Beta Version: 1.4.4 Enabled: true ID: loop@mozilla.org
Name: FireShot Version: 0.98.89 Enabled: true ID: {0b457cAA-602d-484a-8fe7-c1d894a011ba}
Name: Gif Delayer Version: 0.7.1-signed.1-signed Enabled: true ID: jid1-mqCpKcAruymyAA@jetpack
Name: HTitle Version: 3.4.1-signed.1-signed Enabled: true ID: {c6448328-31f7-4b12-a2e0-5c39d0290307}
Name: HTTPS Everywhere Version: 5.2.3 Enabled: true ID: https-everywhere@eff.org
Name: I don't care about cookies Version: 2.5.9 Enabled: true ID: jid1-KKzOGWgsW3Ao4Q@jetpack
Name: Lazarus: Form Recovery Version: 2.3.1-signed.1-signed Enabled: true ID: lazarus@interclue.com
Name: Lightbeam Version: 1.3.1 Enabled: true ID: jid1-F9UJ2thwoAm5gQ@jetpack
Name: Multi-process staged rollout Version: 1.2 Enabled: true ID: e10srollout@mozilla.org
Name: NewScrollbars (aka NoiaScrollbars) Version: 1.2.5.1 Enabled: true ID: NoiaScrollbars@ArisT2_Noia4dev
Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com
Name: Saved Password Editor Version: 2.10 Enabled: true ID: savedpasswordeditor@daniel.dawson
Name: Tab Mix Plus Version: 0.5.0.0 Enabled: true ID: {dc572301-7619-498c-a57d-39143191b318}
Name: uBlock Origin Version: 1.9.4 Enabled: true ID: uBlock0@raymondhill.net
Name: Ubuntu Modifications Version: 3.2 Enabled: true ID: ubufox@ubuntu.com
Name: Unityfox Revived Version: 0.0.2 Enabled: true ID: @unityfox-revived
Name: URL Fixer Version: 4.1.2 Enabled: true ID: {0fa2149e-bb2c-4ac2-a8d3-479599819475}
Name: WhatsApp™ Messenger Version: 0.1.5 Enabled: true ID: rt42fsdty645jIidD@jetpack
Graphics
Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Hardware H264 Decoding: No GPU #1 Active: Yes Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Bay Trail Driver Version: 3.0 Mesa 11.2.0
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none CairoUseXRender: 0
Important Modified Preferences
accessibility.browsewithcaret: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.resume_from_crash: false browser.sessionstore.upgradeBackup.latestBuildID: 20160728204513 browser.startup.homepage: http://topsites.me/ browser.startup.homepage_override.buildID: 20160728204513 browser.startup.homepage_override.mstone: 48.0 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20160905 browser.urlbar.maxRichResults: 15 browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.max_script_run_time: 0 extensions.lastAppVersion: 48.0 layers.acceleration.disabled: true media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1473064517 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160728204513 media.gmp-manager.lastCheck: 1473064516 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.database.lastMaintenance: 1473064670 places.history.expiration.transient_current_max_pages: 100525 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.trackingprotection.enabled: true privacy.trackingprotection.introCount: 20 services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1473064485 services.sync.lastSync: Mon Sep 05 2016 15:37:29 GMT+0100 (BST) services.sync.numClients: 6 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1473064670
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSUTIL Expected minimum version: 3.24 Version in use: 3.24
Experimental Features
Sandbox
Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Media Plugin Sandboxing: true
Chosen solution
I have updated elementary os to it's Ubuntu 16.04 version and it appears to work now.
Read this answer in context 👍 0All Replies (3)
hi sampathr, those crashes appear to happen during decoding of html5 media content while using a system library. can you still reproduce this issue when creating a new profile for testing purposes? Profile Manager - Create, remove or switch Firefox profiles
Hello Philipp,
Thanks for the response.
I created a new profile and logged into facebook. It promptly crashed.
Here is the troubleshooting information from that profile.
Thanks
Application Basics
Name: Firefox Version: 48.0 Build ID: 20160728204513 User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Linux 3.19.0-66-generic x86-64 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false
Crash Reports for the Last 3 Days
Report ID: bp-4cc2d690-7c5c-4f84-9b15-f67892160905 Submitted: 1 minute ago
Report ID: bp-d486b94b-47fa-40b0-8ab4-475c32160905 Submitted: 1 minute ago
All Crash Reports
Extensions
Name: Firefox Hello Version: 1.4.3 Enabled: true ID: loop@mozilla.org
Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org
Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com
Name: Ubuntu Modifications Version: 3.2 Enabled: true ID: ubufox@ubuntu.com
Graphics
Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Hardware H264 Decoding: No GPU #1 Active: Yes Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Bay Trail Driver Version: 3.0 Mesa 11.2.0
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none CairoUseXRender: 0
Important Modified Preferences
browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160728204513 browser.startup.homepage_override.buildID: 20160728204513 browser.startup.homepage_override.mstone: 48.0 browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20160905 dom.apps.reset-permissions: true extensions.lastAppVersion: 48.0 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 100525 plugin.disable_full_page_plugin_for_types: application/pdf
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSUTIL Expected minimum version: 3.24 Version in use: 3.24
Experimental Features
Sandbox
Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Media Plugin Sandboxing: true
Chosen Solution
I have updated elementary os to it's Ubuntu 16.04 version and it appears to work now.