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Site is asking me to solve a CAPTCHA, but "Please enable images" appears, and images are already enabled.

  • 4 replies
  • 3 have this problem
  • 4 views
  • Last reply by FredMcD

nherrmann
nherrmann
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Google scholar thinks I'm a robot and is asking me to solve a CAPTCHA. This has happened before, but for the first time, instead of an image I see text: "Please enable images". I've checked out the Image Info and other page details and have verified that images are already enabled. I don't have this problem in Chrome. I have the most up to date version of Firefox.

Google scholar thinks I'm a robot and is asking me to solve a CAPTCHA. This has happened before, but for the first time, instead of an image I see text: "Please enable images". I've checked out the Image Info and other page details and have verified that images are already enabled. I don't have this problem in Chrome. I have the most up to date version of Firefox.

All Replies (4)

FredMcD
FredMcD
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Are you using any blocking programs/add-ons?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
nherrmann
nherrmann Question owner
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FredMcD said

Are you using any blocking programs/add-ons? Start Firefox in Safe Mode {web Link}...

When I start Firefox in safe mode the CAPTCHA isn't there anymore. After a little messing around I realized that the CAPTCHA is caused by having Zotero enabled, which I use to manage my citations. However, now instead of plain text reading "Please enable images" there is a different image on the CAPTCHA (see attached screenshot).

I tried all of the suggestions from cor-el and none change the image on the CAPTCHA. I can use Google Scholar to search now, but since Zotero must be disabled I'm not able to manage my citations.

Any other ideas?

FredMcD
FredMcD
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That message looks like a website problem. Contact it's support.