Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox, since the last update, now prevents pics appearing within the text of yahoo and hotmail boxes which does not happen with explorer...please advise fix

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

tidechaser
tidechaser
more options

I receive more than one mail with pics embedded...eg a stamp shop sends images in lists. These no longer appear in either hotmail or yahoo mails. A clear box shows with a blank icon in the top left corner. Ho0w can this be fixed please? I am running Windows 7 and firefox 44

I receive more than one mail with pics embedded...eg a stamp shop sends images in lists. These no longer appear in either hotmail or yahoo mails. A clear box shows with a blank icon in the top left corner. Ho0w can this be fixed please? I am running Windows 7 and firefox 44

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.