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Why does the BlueCross/BlueShield of Massachusetts website function on Internet explorer and NOT on Firefox?

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by user633449

stevebeck
stevebeck
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The necessary items on some of the BC/BS drop down menus do not appear when using Firefox. I had to open that same provider website in Internet Explorer in order to enter claims correctly. Not sure how a web browser alters content and functionality of websites.

The necessary items on some of the BC/BS drop down menus do not appear when using Firefox. I had to open that same provider website in Internet Explorer in order to enter claims correctly. Not sure how a web browser alters content and functionality of websites.

All Replies (1)

user633449
user633449
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This is likely because the website is using ActiveX, which is only supported by Internet Explorer (it's very insecure, which is why no other browser supports it).

You can try: