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Firefox crashes when I try do open the password-manager!

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  • Last reply by guigs

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03.02.2015 OS= Win7 SP1 FF: German versions 34/35/35.0.1 Good day, Firefox (FF) crashes when I try do open the password-manager (PM) the first time after starting FF. There is no crash report. Tabs will be restored after restart FF. The crashes ar in the moment I press the 'OK-Button' after typed the password to open the PM. ==> Not so, when PM not is secured with Password. It makes no difference wether I install the Add-in "Saved Password Editor" or not! What to do? greetings baumlein

03.02.2015 OS= Win7 SP1 FF: German versions 34/35/35.0.1 Good day, Firefox (FF) crashes when I try do open the password-manager (PM) the first time after starting FF. There is no crash report. Tabs will be restored after restart FF. The crashes ar in the moment I press the 'OK-Button' after typed the password to open the PM. ==> Not so, when PM not is secured with Password. It makes no difference wether I install the Add-in "Saved Password Editor" or not! What to do? greetings baumlein

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Are you using the master password with sync turned on? Why can't I sync my passwords?

If not can you please provide any crash reports: We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.