We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

lightbeam add-on doesn't function

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by guigs

Urie
Urie
more options

On my PC (Windows 7) clicking on the Lightbeam icon opens up a new tab

https://us.search.yahoo.com/yhs/search?hspart=aztec&hsimp=yhs-default&type=derr_312_492&p=resource%3A%2F%2Fjid1-f9uj2thwoam5gq-at-jetpack%2Flightbeam%2Fdata%2Findex.html&rnd=736721956&param1=sid%3D492%3Aaid%3D312%3Aver%3D15005%3Atm%3D548%3Asrc%3Dderr%3Alng%3Den%3Aitype%3Da%3Auip%3D1464784786

instead of the tab with the expected graph or list that I get on my laptop. I've got Firefox 34.0.5 installed and the same configuration on both computers.

On my PC (Windows 7) clicking on the Lightbeam icon opens up a new tab https://us.search.yahoo.com/yhs/search?hspart=aztec&hsimp=yhs-default&type=derr_312_492&p=resource%3A%2F%2Fjid1-f9uj2thwoam5gq-at-jetpack%2Flightbeam%2Fdata%2Findex.html&rnd=736721956&param1=sid%3D492%3Aaid%3D312%3Aver%3D15005%3Atm%3D548%3Asrc%3Dderr%3Alng%3Den%3Aitype%3Da%3Auip%3D1464784786 instead of the tab with the expected graph or list that I get on my laptop. I've got Firefox 34.0.5 installed and the same configuration on both computers.

Chosen solution

HI Urie, This is not expected, however please consider reinstalling Lightbeam.

If this does not help, please also contact the Lightbeam developer.

Read this answer in context 👍 2

All Replies (1)

guigs
guigs
more options

Chosen Solution

HI Urie, This is not expected, however please consider reinstalling Lightbeam.

If this does not help, please also contact the Lightbeam developer.