We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bookmarks file corrupt - how to download

  • 2 replies
  • 1 has this problem
  • 13 views
  • Last reply by cor-el

kfillman
kfillman
more options

My version of Firefox that I've been using for the last couple years was corrupt, and I had to re-install. I had created an account to save my bookmarks before re-installing the program, but the new Firefox will not recognize the bookmarks (and didn't import ANY of them). This is super frustrating, especially since this is the primary browser I use for my job and had a LOT of work-related information on it. The JSON files cannot be opened at all...is there a converter you would recommend for those JSON files or what would you suggest? I need my bookmarks back!

Thank you for your help.

-Katie Fillman

My version of Firefox that I've been using for the last couple years was corrupt, and I had to re-install. I had created an account to save my bookmarks before re-installing the program, but the new Firefox will not recognize the bookmarks (and didn't import ANY of them). This is super frustrating, especially since this is the primary browser I use for my job and had a LOT of work-related information on it. The JSON files cannot be opened at all...is there a converter you would recommend for those JSON files or what would you suggest? I need my bookmarks back! Thank you for your help. -Katie Fillman

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

For JSON files (.json files), you would need to use the Restore command, not the Import command. This article has the steps: Restore bookmarks from backup or move them to another computer. Does that work?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with the places.sqlite database file in the Firefox profile folder.