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Can't open new tabs in firefox to perform new web searches? Started with Download version 19 and continues with 20 (most recent version)

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Andrew

joes131
joes131
more options

Application Basics 

       Name
       Firefox

       Version
       20.0.1

       User Agent
       Mozilla/5.0 (Windows NT 6.0; rv:20.0) Gecko/20100101 Firefox/20.0

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

       ID

       Ask Toolbar
       3.14.0.100013
       true
       toolbar@ask.com

       avast! WebRep
       8.0.1483
       true
       wrc@avast.com

       Babylon
       1.1.9
       true
       ffxtlbr@babylon.com

       DivX Plus Web Player HTML5 
       FireFTP
       2.0.13
       true
       {a7c6cf7f-112c-4500-a7ea-39801a327e5f}

       I Want This
       0.91.137
       true
       crossriderapp2258@crossrider.com

       Java Console
       6.0.35
       true
       {CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}

       Internet Video Downloader
       2.0.0.8
       false
       {B728AB94-9BC7-49b7-B76A-422BB31B2FD0}

       Microsoft .NET Framework Assistant
       1.2.1
       false
       {20a82645-c095-46ed-80e3-08825760534b}

 Important Modified Preferences

     Name

     Value

       accessibility.typeaheadfind.flashBar
       0

       browser.cache.disk.capacity
       358400

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size.use_old_max
       false

       browser.cache.disk.smart_size_cached_value
       358400

       browser.display.background_color
       #C0C0C0

       browser.display.use_system_colors
       true

       browser.history_expire_days.mirror
       180

       browser.places.importBookmarksHTML
       false

       browser.places.importDefaults
       false

       browser.places.leftPaneFolderId
       -1

       browser.places.migratePostDataAnnotations
       false

       browser.places.smartBookmarksVersion
       4

       browser.places.updateRecentTagsUri
       false

       browser.search.useDBForOrder
       true

       browser.startup.homepage
       http://search.babylon.com/?affID=109935&tt=060612_7_&babsrc=HP_ss&mntrId=74662df50000000000000016446981f7

       browser.startup.homepage_override.buildID
       20130409194949

       browser.startup.homepage_override.mstone
       20.0.1

       browser.tabs.warnOnClose
       false

       dom.w3c_touch_events.expose
       false

       extensions.lastAppVersion
       20.0.1

       general.useragent.extra.microsoftdotnet
       ( .NET CLR 3.5.30729; .NET4.0C)

       gfx.blacklist.suggested-driver-version
       10.6

       keyword.URL
       http://websearch.ask.com/redirect?client=ff&src=kw&tb=WBR&o=13993&locale=en_US&apn_uid=C12BDB56-7F51-458B-92C3-D4C6999AF

       network.cookie.prefsMigrated
       true

       places.database.lastMaintenance
       1365598414

       places.history.expiration.transient_current_max_pages
       77105

       places.last_vacuum
       1296624145

       plugin.disable_full_page_plugin_for_types
       application/pdf

       print.print_printer
       Lexmark Z2300 Series

       print.printer_Lexmark_Z2300_Series.print_bgcolor
       false

       print.printer_Lexmark_Z2300_Series.print_bgimages
       false

       print.printer_Lexmark_Z2300_Series.print_command

       print.printer_Lexmark_Z2300_Series.print_downloadfonts
       false

       print.printer_Lexmark_Z2300_Series.print_edge_bottom
       0

       print.printer_Lexmark_Z2300_Series.print_edge_left
       0

       print.printer_Lexmark_Z2300_Series.print_edge_right
       0

       print.printer_Lexmark_Z2300_Series.print_edge_top
       0

       print.printer_Lexmark_Z2300_Series.print_evenpages
       true

       print.printer_Lexmark_Z2300_Series.print_footercenter

       print.printer_Lexmark_Z2300_Series.print_footerleft
       &PT

       print.printer_Lexmark_Z2300_Series.print_footerright
       &D

       print.printer_Lexmark_Z2300_Series.print_headercenter

       print.printer_Lexmark_Z2300_Series.print_headerleft
       &T

       print.printer_Lexmark_Z2300_Series.print_headerright
       &U

       print.printer_Lexmark_Z2300_Series.print_in_color
       true

       print.printer_Lexmark_Z2300_Series.print_margin_bottom
       0.5

       print.printer_Lexmark_Z2300_Series.print_margin_left
       0.5

       print.printer_Lexmark_Z2300_Series.print_margin_right
       0.5

       print.printer_Lexmark_Z2300_Series.print_margin_top
       0.5

       print.printer_Lexmark_Z2300_Series.print_oddpages
       true

       print.printer_Lexmark_Z2300_Series.print_orientation
       0

       print.printer_Lexmark_Z2300_Series.print_page_delay
       50

       print.printer_Lexmark_Z2300_Series.print_pagedelay
       500

       print.printer_Lexmark_Z2300_Series.print_paper_data
       1

       print.printer_Lexmark_Z2300_Series.print_paper_height
       11.00

       print.printer_Lexmark_Z2300_Series.print_paper_size_type
       0

       print.printer_Lexmark_Z2300_Series.print_paper_size_unit
       0

       print.printer_Lexmark_Z2300_Series.print_paper_width
       8.50

       print.printer_Lexmark_Z2300_Series.print_reversed
       false

       print.printer_Lexmark_Z2300_Series.print_scaling
       1.00

       print.printer_Lexmark_Z2300_Series.print_shrink_to_fit
       true

       print.printer_Lexmark_Z2300_Series.print_to_file
       false

       print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_bottom
       0

       print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_left
       0

       print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_right
       0

       print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_top
       0

       privacy.sanitize.migrateFx3Prefs
       true

       security.warn_viewing_mixed
       false

   user.js Preferences

   Your profile folder contains a

     user.js file, which includes preferences that were not created by Firefox.

 Graphics

       Adapter Description
       ATI Radeon X1200 Series

       Adapter Drivers
       atiumdag atiumdva atitmmxx

       Adapter RAM
       Unknown

       Device ID
       0x791f

       Direct2D Enabled
       Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

       DirectWrite Enabled
       false (7.0.6002.18592)

       Driver Date
       2-10-2010

       Driver Version
       8.593.100.0

       GPU #2 Active
       false

       GPU Accelerated Windows
       0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

       Vendor ID
       0x1002

       WebGL Renderer
       Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

       AzureCanvasBackend
       cairo

       AzureContentBackend
       none

       AzureFallbackCanvasBackend
       none

 JavaScript

       Incremental GC
       true

 Accessibility

       Activated
       true

       Prevent Accessibility
       0

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9.5
       4.9.5

       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSUTIL
       3.14.3.0
       3.14.3.0

Application Basics Name Firefox Version 20.0.1 User Agent Mozilla/5.0 (Windows NT 6.0; rv:20.0) Gecko/20100101 Firefox/20.0 Build Configuration about:buildconfig Extensions Name Version Enabled ID Ask Toolbar 3.14.0.100013 true toolbar@ask.com avast! WebRep 8.0.1483 true wrc@avast.com Babylon 1.1.9 true ffxtlbr@babylon.com DivX Plus Web Player HTML5 <video> 2.1.2.145 true {23fcfd51-4958-4f00-80a3-ae97e717ed8b} FireFTP 2.0.13 true {a7c6cf7f-112c-4500-a7ea-39801a327e5f} I Want This 0.91.137 true crossriderapp2258@crossrider.com Java Console 6.0.35 true {CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA} Internet Video Downloader 2.0.0.8 false {B728AB94-9BC7-49b7-B76A-422BB31B2FD0} Microsoft .NET Framework Assistant 1.2.1 false {20a82645-c095-46ed-80e3-08825760534b} Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.display.background_color #C0C0C0 browser.display.use_system_colors true browser.history_expire_days.mirror 180 browser.places.importBookmarksHTML false browser.places.importDefaults false browser.places.leftPaneFolderId -1 browser.places.migratePostDataAnnotations false browser.places.smartBookmarksVersion 4 browser.places.updateRecentTagsUri false browser.search.useDBForOrder true browser.startup.homepage http://search.babylon.com/?affID=109935&tt=060612_7_&babsrc=HP_ss&mntrId=74662df50000000000000016446981f7 browser.startup.homepage_override.buildID 20130409194949 browser.startup.homepage_override.mstone 20.0.1 browser.tabs.warnOnClose false dom.w3c_touch_events.expose false extensions.lastAppVersion 20.0.1 general.useragent.extra.microsoftdotnet ( .NET CLR 3.5.30729; .NET4.0C) gfx.blacklist.suggested-driver-version 10.6 keyword.URL http://websearch.ask.com/redirect?client=ff&src=kw&tb=WBR&o=13993&locale=en_US&apn_uid=C12BDB56-7F51-458B-92C3-D4C6999AF network.cookie.prefsMigrated true places.database.lastMaintenance 1365598414 places.history.expiration.transient_current_max_pages 77105 places.last_vacuum 1296624145 plugin.disable_full_page_plugin_for_types application/pdf print.print_printer Lexmark Z2300 Series print.printer_Lexmark_Z2300_Series.print_bgcolor false print.printer_Lexmark_Z2300_Series.print_bgimages false print.printer_Lexmark_Z2300_Series.print_command print.printer_Lexmark_Z2300_Series.print_downloadfonts false print.printer_Lexmark_Z2300_Series.print_edge_bottom 0 print.printer_Lexmark_Z2300_Series.print_edge_left 0 print.printer_Lexmark_Z2300_Series.print_edge_right 0 print.printer_Lexmark_Z2300_Series.print_edge_top 0 print.printer_Lexmark_Z2300_Series.print_evenpages true print.printer_Lexmark_Z2300_Series.print_footercenter print.printer_Lexmark_Z2300_Series.print_footerleft &PT print.printer_Lexmark_Z2300_Series.print_footerright &D print.printer_Lexmark_Z2300_Series.print_headercenter print.printer_Lexmark_Z2300_Series.print_headerleft &T print.printer_Lexmark_Z2300_Series.print_headerright &U print.printer_Lexmark_Z2300_Series.print_in_color true print.printer_Lexmark_Z2300_Series.print_margin_bottom 0.5 print.printer_Lexmark_Z2300_Series.print_margin_left 0.5 print.printer_Lexmark_Z2300_Series.print_margin_right 0.5 print.printer_Lexmark_Z2300_Series.print_margin_top 0.5 print.printer_Lexmark_Z2300_Series.print_oddpages true print.printer_Lexmark_Z2300_Series.print_orientation 0 print.printer_Lexmark_Z2300_Series.print_page_delay 50 print.printer_Lexmark_Z2300_Series.print_pagedelay 500 print.printer_Lexmark_Z2300_Series.print_paper_data 1 print.printer_Lexmark_Z2300_Series.print_paper_height 11.00 print.printer_Lexmark_Z2300_Series.print_paper_size_type 0 print.printer_Lexmark_Z2300_Series.print_paper_size_unit 0 print.printer_Lexmark_Z2300_Series.print_paper_width 8.50 print.printer_Lexmark_Z2300_Series.print_reversed false print.printer_Lexmark_Z2300_Series.print_scaling 1.00 print.printer_Lexmark_Z2300_Series.print_shrink_to_fit true print.printer_Lexmark_Z2300_Series.print_to_file false print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_bottom 0 print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_left 0 print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_right 0 print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false user.js Preferences Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Graphics Adapter Description ATI Radeon X1200 Series Adapter Drivers atiumdag atiumdva atitmmxx Adapter RAM Unknown Device ID 0x791f Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled false (7.0.6002.18592) Driver Date 2-10-2010 Driver Version 8.593.100.0 GPU #2 Active false GPU Accelerated Windows 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. Vendor ID 0x1002 WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. AzureCanvasBackend cairo AzureContentBackend none AzureFallbackCanvasBackend none JavaScript Incremental GC true Accessibility Activated true Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.5 4.9.5 NSS 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSMIME 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSSL 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSUTIL 3.14.3.0 3.14.3.0

All Replies (1)

Andrew
Andrew
  • Moderator
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.