We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 3 replies
  • 4 have this problem
  • 2 views
  • Last reply by jedisarah

more options

after software update, firefox crashes on start up, tried in safe mode and still not working. Unistalled firefox and then re-installed it but same problem

after software update, firefox crashes on start up, tried in safe mode and still not working. Unistalled firefox and then re-installed it but same problem

Chosen solution

https://crash-stats.mozilla.com/report/index/1a1ba61e-df99-47cc-b305-a07e82111108

Probably related to Roboform. Install the latest version of Roboform, which appears to be 7.6.2.

http://www.roboform.com/support/news

Read this answer in context 👍 2

All Replies (3)

more options

i don't have trusteer rapport installed

more options

Chosen Solution

https://crash-stats.mozilla.com/report/index/1a1ba61e-df99-47cc-b305-a07e82111108

Probably related to Roboform. Install the latest version of Roboform, which appears to be 7.6.2.

http://www.roboform.com/support/news

more options

thanks the-edmeister! i uninstalled roboform and firefox is working! :)