We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Captcha and Tokens are invalid

  • 2 replies
  • 0 have this problem
  • Last reply by quyentha

quyentha
quyentha
more options

Hi! Every time I try to put through a credit card transaction on Firefox it gives me a "token invalid" or "invalid captcha" error message. The transactions work fine on other browsers. I have signed in to my Firefox with an account, also updated the browser. Still not working.

Any suggestions and explanations?

Thank you!

Hi! Every time I try to put through a credit card transaction on Firefox it gives me a "token invalid" or "invalid captcha" error message. The transactions work fine on other browsers. I have signed in to my Firefox with an account, also updated the browser. Still not working. Any suggestions and explanations? Thank you!

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hmm, I wonder whether this is a problem with "Total Cookie Protection"? TCP limits how sites can use "third party" or "cross-site" cookies, meaning cookies from different websites than the one you see in the address bar. Using a payment service may involve passing data back and forth between different servers, possibly requiring third party cookies.

To make an exception to TCP for a specific site, you can turn off tracking protection on the site. More info in the following articles:

Any difference?

P.S. If you aren't seeing the ReCAPTCHA challenge box/puzzle, one of your add-ons might be blocking it.

Helpful?

quyentha
quyentha Question owner
more options

I really appreciate the guidance, thank you! I'll give it a try and circle back. Thank you again!

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.