Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Current Firefox browser TOO OLD?

  • 4 replies
  • 0 have this problem
  • 26 views
  • Last reply by cor-el

helga.vandijk
helga.vandijk
more options

Hi,

I went to my local streaming platform Videoland (It's like netflix, a paid platform to watch series) And it's telling me the video can't play because my browser version is too old and I need to update it.

Of course, I checked and, well... my firefox is up to date. What could be the problem?

Thanks!

Hi, I went to my local streaming platform Videoland (It's like netflix, a paid platform to watch series) And it's telling me the video can't play because my browser version is too old and I need to update it. Of course, I checked and, well... my firefox is up to date. What could be the problem? Thanks!

All Replies (4)

helga.vandijk
helga.vandijk Question owner
more options

Meanwhile I am able to watch on Chrome, no issues there.

Helpful?

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

This is crazy. Try to install this extension: Chrome mask and switch it to Chrome on that website.

Helpful?

helga.vandijk
helga.vandijk Question owner
more options

Thank you, I had no idea a mask was a thing. I installed it and tried to access the streaming service by using the mask. Unfortunally it still tells me that my browser is too old.

It's really strange, I guess I have to watch my series on chrome until firefox releases a new update that might fix this.

Helpful?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
  • press "Command+Shift+R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.