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Not receiving emails with a @btinternet.com address

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Wayne Mery

kimbedford99
kimbedford99
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Hi - my email address @btinernet.com works fine with sending emails but I have not received any emails into this address through Thunderbird for several days and I have used Thunderbird for years. I can get my emails if I go to BT mail but nothing is coming through Thunderbird.

I've checked all the usual parameters etc in the accounts setting and all look fine and my computer guru spend an hour last night trying to sort out the problem and was baffled.

Any help would be most appreciated

many thanks

Kim

Hi - my email address @btinernet.com works fine with sending emails but I have not received any emails into this address through Thunderbird for several days and I have used Thunderbird for years. I can get my emails if I go to BT mail but nothing is coming through Thunderbird. I've checked all the usual parameters etc in the accounts setting and all look fine and my computer guru spend an hour last night trying to sort out the problem and was baffled. Any help would be most appreciated many thanks Kim

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.