can't get rid of "search.hdownloadmyinboxhelper.com" pop up when starting Firefox
I don't want that site snooping on Firefox...Windows 10 and Office 365
Chosen solution
Hello calphil1,
Unfortunaltely you're dealing with a browser hijacker, malware that you of course will want to get rid of.
Go to the Firefox menu (≡) => Add-ons => Extensions and remove anything that looks unfamiliar or suspicious.
Do the same in Windwos Control Panel.
Next step : run malwarescans - further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.
Also see : https://malwaretips.com/blogs/remove-search-hdownloadmyinboxhelper-com/
Read this answer in context 👍 1All Replies (4)
Sounds like virus and you need to go online with a different Browser to find a way to remove it. Otherwise you need to take in to a computer shop to remove it. This request isn't a Firefox problem.
Modified by WestEnd
Chosen Solution
Hello calphil1,
Unfortunaltely you're dealing with a browser hijacker, malware that you of course will want to get rid of.
Go to the Firefox menu (≡) => Add-ons => Extensions and remove anything that looks unfamiliar or suspicious.
Do the same in Windwos Control Panel.
Next step : run malwarescans - further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.
Also see : https://malwaretips.com/blogs/remove-search-hdownloadmyinboxhelper-com/
thank you
thank you