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No response when clicking the 9-square grid Google app button.

  • 25 replies
  • 1 has this problem
  • 2 views
  • Last reply by jusburself

jusburself
jusburself
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Besides the Google app button, the buttons next to it like the profiles picture and the notification button acts the same.

One day all those buttons just stopped working. I thought it was the version of Firefox but I updated it, downgraded it, tried several versions (pre and post quamtun), and all were complete clean setups, uninstalling and removing all the cache and profiles and whatnot. Nothing helped.

Google Keep and Gmail also acts strange. On top of the mentioned problem on the respective page, Keep is completely blank and many of the buttons on Gmail are missing. Despite them being invisible, some can still be clicked, others just don't respond at all.

It's fine on the same version of Firefox on another machine. It's fine on all other browsers on the same machine. So it's only the combination of this computer and Firefox.

I also tried changing proxy settings, safe mode, disabling hardware acceleration, disabling all the add-ons and plugins and extensions of Firefox and windows itself.

Appreciate if anyone have any idea.

Besides the Google app button, the buttons next to it like the profiles picture and the notification button acts the same. One day all those buttons just stopped working. I thought it was the version of Firefox but I updated it, downgraded it, tried several versions (pre and post quamtun), and all were complete clean setups, uninstalling and removing all the cache and profiles and whatnot. Nothing helped. Google Keep and Gmail also acts strange. On top of the mentioned problem on the respective page, Keep is completely blank and many of the buttons on Gmail are missing. Despite them being invisible, some can still be clicked, others just don't respond at all. It's fine on the same version of Firefox on another machine. It's fine on all other browsers on the same machine. So it's only the combination of this computer and Firefox. I also tried changing proxy settings, safe mode, disabling hardware acceleration, disabling all the add-ons and plugins and extensions of Firefox and windows itself. Appreciate if anyone have any idea.

Chosen solution

I looked inside-out and couldn't find BWPlayer anywhere.

I installed and scanned with a few anti-virus/malware programs, namely kapersky, bitdefender, and lastly, and the one that did the job, Malwarebytes.

I don't think it's BWPlayer though, none of the results came up with that. I'm still unsure what the exact spyware that caused the problem, but I'm still glad that it's finally solved. Google Maps, Gmail, Kepp etc. are all back to normal now.

Huge thanks to everyone who tried to help, especially TyDraniu, who took so much time in getting me through till the end.

Read this answer in context 👍 0

All Replies (5)

TyDraniu
TyDraniu
  • Top 10 Contributor
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Click the SEC_ERROR_UNKNOWN_ISSUER and paste here the output.

jusburself
jusburself Question owner
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https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg%E2%80%9D

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: false HTTP Public Key Pinning: true

Certificate chain:

BEGIN CERTIFICATE-----

MIID/TCCAuWgAwIBAgIJAMdnBPwN0AQIMA0GCSqGSIb3DQEBCwUAMGUxCzAJBgNV BAYTAlVTMREwDwYDVQQHEwhOZXcgWW9yazEdMBsGA1UEChMUQldQbGF5ZXIgQ2Vy dGlmaWNhdGUxETAPBgNVBAsTCEJXUGxheWVyMREwDwYDVQQDEwhCV1BsYXllcjAe Fw0xODAxMjMwNjI3NDdaFw0yODAxMjEwNjI3NDdaMF4xCzAJBgNVBAYTAlVTMREw DwYDVQQIEwhOZXcgWW9yazERMA8GA1UEBxMITmV3IFlvcmsxETAPBgNVBAoTCEJX UGxheWVyMRYwFAYDVQQDFA0qLmdzdGF0aWMuY29tMIIBIjANBgkqhkiG9w0BAQEF AAOCAQ8AMIIBCgKCAQEA2JJ2DwAwdSvehyQhGtL1JBm9RnjwqSzzl3LrxvwJJg4q Zr69LrvaQkmprraQb6gnxF4O4MTl6CSEB/SjF6SL7y7c2Af6pn9zXaw+dvPiQyl4 CDVuivpvhKpHjplBXG5IDgbYGbgjC7lajei7/Aku71X2U8z+vze1hV1GboQE0m7x buXFwixHRNHA9mV3NqfUKHAlZilf/Uw0rym6qZ5dKd8M77Nr/txC7JupZqtar4r7 rXgJB8ug3fMZqFdN5hocDQ088t/WRlwQB2gXiVgrbcr+8eRFVd+7Z6iXi9SBLb4S nY0A1bDLDGgLL6IBrCcZqMRZC4J5SNzDObg/DL7aJQIDAQABo4G2MIGzMH8GA1Ud IwR4MHahaaRnMGUxCzAJBgNVBAYTAlVTMREwDwYDVQQHEwhOZXcgWW9yazEdMBsG A1UEChMUQldQbGF5ZXIgQ2VydGlmaWNhdGUxETAPBgNVBAsTCEJXUGxheWVyMREw DwYDVQQDEwhCV1BsYXllcoIJANmDCORfFzD1MAkGA1UdEwQCMAAwCwYDVR0PBAQD AgTwMBgGA1UdEQQRMA+CDSouZ3N0YXRpYy5jb20wDQYJKoZIhvcNAQELBQADggEB AIaeUwmxsLo3Pm02NCYFyeRVZQ1Fin6t66expxB/N8vh1ASJxJ9MykyHaXMHuKkc tMnbyCc5dehkdjun3Oe4oG8mtygRZIyv6xUWhRjt2F6sKrpI3wK8SGwExGPM/fg5 gNbo8gFAOIolW+f3d7L1vKx8wl2PrpydLTjbBHHfAZkTl8DeYYg89SSKYt7m6Lpu CpV9tgLR3R26UrxPrQSQvbKrUM7yMlgC5VQAOoy1eRYFYRFeJm2u2wvsTP7ch/8/ aQS0xYOa2HnrTSk8cdmmZGTvs7qA3nTwxHUEUpklGZybvA7iZdJsoHzYYVtdTfWr VTnTxhUg8vGHa36eZNCUmcw=

END CERTIFICATE-----
TyDraniu
TyDraniu
  • Top 10 Contributor
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OK. Looks like a spyware. Check this "BWPlayer" and how to remove it in google. That's all on our side.

jusburself
jusburself Question owner
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Thank you so so much. I'll try to get rid of this spyware and report. Really appreciate all your time and help.

NB: May I ask how you got "BWPlayer" from the error code?

Modified by jusburself

jusburself
jusburself Question owner
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Chosen Solution

I looked inside-out and couldn't find BWPlayer anywhere.

I installed and scanned with a few anti-virus/malware programs, namely kapersky, bitdefender, and lastly, and the one that did the job, Malwarebytes.

I don't think it's BWPlayer though, none of the results came up with that. I'm still unsure what the exact spyware that caused the problem, but I'm still glad that it's finally solved. Google Maps, Gmail, Kepp etc. are all back to normal now.

Huge thanks to everyone who tried to help, especially TyDraniu, who took so much time in getting me through till the end.

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