why does my online banking site no longer recognize my computer and makes me verify my identity
I may have accidentally clicked the wrong box somewhere, but my long time online banking site no longer recognized me on my home computer. I now have to go through an extra step of entering my user name and password and then they send me a text with a secure access code number which I then have to enter to get into online banking. I called my bank, but they assured me it has to do with my browser settings.
Chosen solution
Let's start with cookie settings.
If you are on the Options page, Privacy & Security section, and you select "Firefox will: use custom settings for history" what do you have set there? For example:
☑ Accept cookies from websites (selected)
Accept third-party cookies: Always
Keep until: they expire
☐ Clear history when Firefox closes (not selected)
All Replies (5)
If you have changed how you handle cookies, that could be the source of the problem. After you enter the code, the site sets a cookie. On each visit to a page on the site, Firefox sends that cookie to prove that your computer is authorized by you. If that cookie gets cleared, well, time to get a new code.
I have everything I can in Options and I'm not sure what I need to do to fix this situation.
Correction
I have tried everything I can in Options and I'm not sure what I need to do to fix this situation.
Chosen Solution
Let's start with cookie settings.
If you are on the Options page, Privacy & Security section, and you select "Firefox will: use custom settings for history" what do you have set there? For example:
☑ Accept cookies from websites (selected)
Accept third-party cookies: Always
Keep until: they expire
☐ Clear history when Firefox closes (not selected)
Modified by jscher2000 - Support Volunteer
Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).
- Options/Preferences -> Privacy & Security -> Firefox will: "Use custom settings for history"
- remove checkmark: [ ] "Always use Private Browsing mode"
- check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"
- https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords