Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I got a trojan. I removed or quarantined 421 instances of a Pup variant using Kaspersky, Malwarebytes, and another provider.

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

more options

Alas, now neither Windows nor Firefox remembers me or anything else. I have lost all my bookmarks and all ap sign-in data. What can I do to fix this? The original trojan was identified as a Windows Defender Zeus virus.

These were the steps I used:

To remove Zeus Trojan virus, follow these steps: STEP 1: Scan your computer with Kaspersky TDSSKiller STEP 2: Use RKill to stop the Zeus Trojan malicious process STEP 3: Scan your computer with Malwarebytes Anti-Malware to remove Zeus Trojan

As recommended by this site: https://malwaretips.com/blogs/zeus-trojan-virus/

After I restarted neither Windows or Firefox remembers me or anything else at all.

I have lost a bunch of work, data, all my photos, and all my bookmarks.

I have tried to change my password and while I have managed to get Hotmail working I still can't retrieve my Firefox account using my old password or my new password.

It is like my entire hard drive was wiped clean.

Is there any way to recover my Firefox account or any of the missing items?

Alas, now neither Windows nor Firefox remembers me or anything else. I have lost all my bookmarks and all ap sign-in data. What can I do to fix this? The original trojan was identified as a Windows Defender Zeus virus. These were the steps I used: To remove Zeus Trojan virus, follow these steps: STEP 1: Scan your computer with Kaspersky TDSSKiller STEP 2: Use RKill to stop the Zeus Trojan malicious process STEP 3: Scan your computer with Malwarebytes Anti-Malware to remove Zeus Trojan As recommended by this site: https://malwaretips.com/blogs/zeus-trojan-virus/ After I restarted neither Windows or Firefox remembers me or anything else at all. I have lost a bunch of work, data, all my photos, and all my bookmarks. I have tried to change my password and while I have managed to get Hotmail working I still can't retrieve my Firefox account using my old password or my new password. It is like my entire hard drive was wiped clean. Is there any way to recover my Firefox account or any of the missing items?

All Replies (1)

more options