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Scaling up

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by knhewitt

knhewitt
knhewitt
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The wording of some Ancestry screens suddenly became smaller last week: have I accidentally touched the wrong button?

I spoke to Ancestry about the problem and they said that it was a browser issue. There is no problem with the same screen when using Safari so it is a Firefox problem. How do I solve it (apart from abandoning Firefox)?

The wording of some Ancestry screens suddenly became smaller last week: have I accidentally touched the wrong button? I spoke to Ancestry about the problem and they said that it was a browser issue. There is no problem with the same screen when using Safari so it is a Firefox problem. How do I solve it (apart from abandoning Firefox)?

Chosen solution

Many thanks for your prompt reply. I tried control 0 (zero) but I am afraid that it didn't work. I then went to the other common troubleshooting steps but didn't understand them.

I am too stupid to use computers so I will buy a magnifying glass tomorrow. knhewitt

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philipp
philipp
  • Moderator
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hello, try to press ctrl+0 ('zero') while you're on the page in order to reset the zoom level or in case this doesn't work also go through the other common troubleshooting steps at Websites look wrong or appear differently than they should.

knhewitt
knhewitt Question owner
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Chosen Solution

Many thanks for your prompt reply. I tried control 0 (zero) but I am afraid that it didn't work. I then went to the other common troubleshooting steps but didn't understand them.

I am too stupid to use computers so I will buy a magnifying glass tomorrow. knhewitt