We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I verify that pop-up upgrades are safe?

  • 2 replies
  • 3 have this problem
  • 13 views
  • Last reply by FredMcD

more options

I am experiencing occasional pop ups asking that I upgrade Firefox -- ie- download and install the upgrade/update offered with the pop-up. Is this offering legit?

I am experiencing occasional pop ups asking that I upgrade Firefox -- ie- download and install the upgrade/update offered with the pop-up. Is this offering legit?

All Replies (2)

more options

hello robfeimer, first you're right to be careful about such notices, since recently it has become a fairly often used tactic by malicious websites to try to trick users into downloading malware-infested versions of the browser. as a rule of thumb, when you are getting prompted to download and run a .exe file to update firefox, it will be a scam, since firefox handles updates internally...

you can always initiate a check for updates manually in the firefox menu > help (?) > about firefox.

more options

Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org. {web link}