We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 2 valiny
  • 1 manana an'ity olana ity
  • 5 views
  • Valiny farany nomen'i FredMcD

more options

wont start in safe mode. wont re-install. latest crash report:Crash ID: bp-71a420b4-32a7-413d-a6b1-685b52150105

wont start in safe mode. wont re-install. latest crash report:Crash ID: bp-71a420b4-32a7-413d-a6b1-685b52150105

Novain'i cor-el t@

All Replies (2)

more options

hello JasonC, this kind of crash is usually caused by adware/malware on your pc (in particular by a software called "wajam"). please run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

more options

The crash report flagged these programs;

mpbtetqmlian.dll = No Record Found using 4 search engines

avcuf32.dll is part of BitDefender

nsib.dll = Perion Network = potentially unwanted program

icudt52.dll is part of International Components for Unicode