We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

How do I recover a lost password?

spanderson01
spanderson01
more options

I am the IT support person here and one of the managers had me setup his Thunderbird account on his new laptop. I have everything configured with the exception of the password. He has the "Remember my password" box selected on his office desktop so he can access his account there, but he doesn't remember what the password is and I cannot complete the setup on his laptop without it. So, how do I solve this dilemma?

Thanks for any help you may provide.

Regard,

Stephen Anderson

I am the IT support person here and one of the managers had me setup his Thunderbird account on his new laptop. I have everything configured with the exception of the password. He has the "Remember my password" box selected on his office desktop so he can access his account there, but he doesn't remember what the password is and I cannot complete the setup on his laptop without it. So, how do I solve this dilemma? Thanks for any help you may provide. Regard, Stephen Anderson

Solution eye eponami

There is no password for Thunderbird. It is the email providers server asking for the email password.

You can go into the working PC and go into the options menu... Options-Security-Passwords-Saved Passwords Show Passwords and see what is saved there.

Tanga eyano oyo ndenge esengeli 👍 3

All Replies (1)

user01229325
user01229325
more options

Solution eye oponami

There is no password for Thunderbird. It is the email providers server asking for the email password.

You can go into the working PC and go into the options menu... Options-Security-Passwords-Saved Passwords Show Passwords and see what is saved there.