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I was notified of someone accessing my account and creating a rcovery key and now I cannot reset my pasword

Chantal Galleana
Chantal Galleana
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I was notified of someone accessing my account and creating a rcovery key and now I cannot reset my pasword. please I need help

I was notified of someone accessing my account and creating a rcovery key and now I cannot reset my pasword. please I need help

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markwarner22
markwarner22
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How is that even possible unless your gave them your login information.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Chantal, you may be able to reset your password (flushing the Sync data) as long as your email is still listed as primary on the account. Please see:

How to change or reset your Mozilla account password

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