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Firefox crashes

  • 2 respostas
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Sommers_Mom
Sommers_Mom
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My Firefox is always running very slow and lagging until it eventually just crashes and will ask if I'd like it to restart it. This keeps happening over and over approximately every 1-2 hours.

I'd really like some assistance please. Thank you, Lisa Imberi

My Firefox is always running very slow and lagging until it eventually just crashes and will ask if I'd like it to restart it. This keeps happening over and over approximately every 1-2 hours. I'd really like some assistance please. Thank you, Lisa Imberi

All Replies (2)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try to modify multi-process settings to see if this has effect.

  • set dom.ipc.processCount to 1 if it is currently set to a higher value (4)
  • disable multi-process windows in Firefox

You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.