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firefox crashes immediately

  • 3 réponses
  • 5 ont ce problème
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  • Dernière réponse par Andrew

baraibar019
baraibar019
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Firefox crashes immediately upon startup. I can't even get the navigation bar. This is the code I receive from the crash report:

Process: firefox [2304] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 25.0 (2513.10.22) Code Type: X86-64 (Native) Parent Process: launchd [109]

Date/Time: 2013-10-26 16:37:07.813 -0500 OS Version: Mac OS X 10.6.8 (10K549) Report Version: 6

Interval Since Last Report: 1102828 sec Crashes Since Last Report: 7 Per-App Crashes Since Last Report: 4 Anonymous UUID: 8175E2F9-BC90-40D2-9B0C-F4696F517A1F

Exception Type: EXC_BAD_ACCESS (SIGBUS) Exception Codes: 0x000000000000000a, 0x000000010063a000 Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Firefox crashes immediately upon startup. I can't even get the navigation bar. This is the code I receive from the crash report: Process: firefox [2304] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 25.0 (2513.10.22) Code Type: X86-64 (Native) Parent Process: launchd [109] Date/Time: 2013-10-26 16:37:07.813 -0500 OS Version: Mac OS X 10.6.8 (10K549) Report Version: 6 Interval Since Last Report: 1102828 sec Crashes Since Last Report: 7 Per-App Crashes Since Last Report: 4 Anonymous UUID: 8175E2F9-BC90-40D2-9B0C-F4696F517A1F Exception Type: EXC_BAD_ACCESS (SIGBUS) Exception Codes: 0x000000000000000a, 0x000000010063a000 Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Toutes les réponses (3)

Andrew
Andrew
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

baraibar019
baraibar019 Auteur de la question
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Here are the bp- codes I receive:

bp-0fcc7587-e3fe-4a1b-ad2e-9e2dc2131009

bp-2215116f-b369-405e-9d4a-eb8ce2131009

bp-5868ae6b-8546-48d2-9a94-ec9522131008

bp-41886a16-1101-4715-a9f3-dd5ec2131007

bp-516797ad-62ae-4fc9-9c63-5c69c2131007

Andrew
Andrew
  • Moderator
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.