We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Question to get at diagnostics

  • 2 réponses
  • 1 a ce problème
  • 12 vues
  • Dernière réponse par TurtleP

TurtleP
TurtleP
more options

I clicked on Automatically add "Troubleshooter". The words "Automatically add" changed to "Installing..." Since my Firefox is so slow, this has taken quite a while and is still "Installing" I clicked on Help > Troubleshooting Information. I clicked on a button called Copy text to clipboard I pasted the info in the text box below. One item was: Troubleshooter 

       1.1a
       false
       troubleshooter@mozilla.org

How do I turn troubleshooter on (I assume false is off). I am going to post this question even tho Troubleshooter is still installing.

I clicked on Automatically add "Troubleshooter". The words "Automatically add" changed to "Installing..." Since my Firefox is so slow, this has taken quite a while and is still "Installing" I clicked on Help > Troubleshooting Information. I clicked on a button called Copy text to clipboard I pasted the info in the text box below. One item was: Troubleshooter 1.1a false troubleshooter@mozilla.org How do I turn troubleshooter on (I assume false is off). I am going to post this question even tho Troubleshooter is still installing.

Toutes les réponses (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The troubleshooter extension is only about 10 KB and should download and install in a few seconds.

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left end side of the Search Bar ("Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

If this hasn't helped then also delete the addons.sqlite file.

TurtleP
TurtleP Auteur de la question
more options

I cut extensions.sqlite, extensions.ini, compatabiliy.ini from the Firefox profile folder and pasted them into a file in my Documents folder.

In “Tools > Add-ons > Extensions” are Troubleshooter 1.1a and 2 disabled: Global Menu Bar integration 4.1 (disabled) and Ubuntu Firefox Modifications 2.6 (disabled)

When I clicked the tools icon to the left of the Search Bar, the response was “No updates found”

When I quit Firefox and restarted it an Install Add-on window popped up saying my computer would like to modify Firefox with the following add-on: Troubleshooter 1.1a I allowed this installation even tho the “Tools > Add-ons > Extensions” display looked like I already had it.

I then tried to search thru some of the sites where I had trouble and it looks like the good response is back.

The extensions.sqlite, extensions.ini, compatabiliy.ini will be recreated as needed. So I do not have to do anything to reinstate them. True?

Next, I will enable disabled Global Menu Bar integration 4.1 () and disabled Ubuntu Firefox Modifications 2.6, one at a time. Probably tomorrow, and report back.

Thanks for your help.