Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

some pages as they are loading disable the mouse, display a blue circle in place of mouse page then displays

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

Curt Heldreth
Curt Heldreth
more options

On some websites when I click to open them, the following happens: 1. FF display completely leaves the screen. 2. Mouse stops working completely. 3. Small blue circle appears in place of mouse. 4. After page is loaded, the blue circle is replaced by the mouse and everything returns to normal.

I am running Norton Internet Security Suite.

Thanks in advance.

On some websites when I click to open them, the following happens: 1. FF display completely leaves the screen. 2. Mouse stops working completely. 3. Small blue circle appears in place of mouse. 4. After page is loaded, the blue circle is replaced by the mouse and everything returns to normal. I am running Norton Internet Security Suite. Thanks in advance.

Toutes les réponses (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

It sounds as though a plugin or some other component is taking a long time to initialize. If you leave that website and come right back, does it start up normally?

Is the page doesn't require a login, can you give a URL to a page that has this problem?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.