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firefox will not prompt to remember password even though the box is checked to remeber them; also I am not in the private browing mode.

  • 3 réponses
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  • Dernière réponse par ronnox

ronnox
ronnox
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I go to Tools > Options > Security and check "remember passwords" but after visiting another site and enter a password there is no prompt to remember then when I go back to Tool > Options > Security, the box is unchecked. Any suggestions.

I go to Tools > Options > Security and check "remember passwords" but after visiting another site and enter a password there is no prompt to remember then when I go back to Tool > Options > Security, the box is unchecked. Any suggestions.

Solution choisie

Thanks, to all of you for your suggestions. I have discovered the cause of the problem and it is because I had installed Xfinity Constant Guard and it was zapping all the saved passwords and unchecking the Firefox options box.

After I uninstalled it, Firefox work normally.

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Toutes les réponses (3)

Vivek
Vivek
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Hi,

Please see this.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
ronnox
ronnox Auteur de la question
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Solution choisie

Thanks, to all of you for your suggestions. I have discovered the cause of the problem and it is because I had installed Xfinity Constant Guard and it was zapping all the saved passwords and unchecking the Firefox options box.

After I uninstalled it, Firefox work normally.