Mozilla Relay is experiencing issues with call and text delivery. We’re working on a fix. Check Mozilla Status for updates.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

My primary password will not work on the app on my iphone

  • 1 réponse
  • 0 a ce problème
  • 10 vues
  • Dernière réponse par cor-el

cherylmarion
cherylmarion
more options

I have all my passwords stored on Firefox on my macbook pro. When I follow the instructions to sync my passwords on the Firefox app on my phone, it keeps rejecting my primary password, saying it is incorrect. I have deleted the app and re-installed it on my phone, but it still does not work. Why will my account not open on my iphone app? Thank you!

I have all my passwords stored on Firefox on my macbook pro. When I follow the instructions to sync my passwords on the Firefox app on my phone, it keeps rejecting my primary password, saying it is incorrect. I have deleted the app and re-installed it on my phone, but it still does not work. Why will my account not open on my iphone app? Thank you!

Toutes les réponses (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The Primary Password in only used on desktop and is not used by Sync.

On mobile devices OS authentication is used. You need to use the email address and password of the Mozilla Account to connect another device to the Sync account.