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Issues on both android and iOS

citypopjapanmtl777
citypopjapanmtl777
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I know that I have seen tons of forums already regarding this issue. However, I still don't understand the reason for me being unable to sync my logins and passwords to my smartphone device via the desktop version of Firefox Browser I have. I switch to this browser from Chrome because of the AdBlock, but I still don't understand how it is so much easier and simpler with them to sync while here I am having a hard time to get all logins and passwords to be available on all of my devices.

I know that I have seen tons of forums already regarding this issue. However, I still don't understand the reason for me being unable to sync my logins and passwords to my smartphone device via the desktop version of Firefox Browser I have. I switch to this browser from Chrome because of the AdBlock, but I still don't understand how it is so much easier and simpler with them to sync while here I am having a hard time to get all logins and passwords to be available on all of my devices.

Toutes les réponses (4)

Paul
Paul
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Hi

Are all the devices that you wish to sync signed into the same Firefox Account?

citypopjapanmtl777
citypopjapanmtl777 Auteur de la question
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Paul said
Hi Are all the devices that you wish to sync signed into the same Firefox Account?

Yes I did with all the same one account. I still unable to get the logins and passwords info which is weird for me...

Spencer
Spencer
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Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.

This will “force” a synchronization of the data that is on the local device storage.

citypopjapanmtl777
citypopjapanmtl777 Auteur de la question
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Spencer said
Hi I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place. Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox: In Firefox on your mobile device:
  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.
This will “force” a synchronization of the data that is on the local device storage.

Hi this problem is now solved. I had to sign out and login again on both iOS and Android Devices in order for Firefox to synchronize after I moved all of my Chrome info into Firefox...