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Sending & receiving messages for my POP account in TB stopped working this morning

  • 3 réponses
  • 1 a ce problème
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  • Dernière réponse par jcar2

k4fty
k4fty
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I have a W10 desktop with TB78 installed. I have several IMAP (Gmail) accounts and one POP account; the IMAP accounts still work, but the POP account (AT&T) will not send or receive messages (says password is incorrect). I checked my web email access (myAT&T) and it works fine (uses same password as TB account). I also have another W10 desktop that has TB68 installed, and it has the same problem. I have an old W7 desktop, and I downloaded TB78 to it, and it also has the same problem.

So the problem seems to affect both TB68 & TB78 and only affects the POP account. I have not changed anything in the last day. I tried disabling antivirus firewall and also tried lowering the TLS min to 1, but neither helped. The "saved passwords" for the SMTP account is correct

Any suggestions as to what happened and how I can restore that POP account in TB?

Thanks.

I have a W10 desktop with TB78 installed. I have several IMAP (Gmail) accounts and one POP account; the IMAP accounts still work, but the POP account (AT&T) will not send or receive messages (says password is incorrect). I checked my web email access (myAT&T) and it works fine (uses same password as TB account). I also have another W10 desktop that has TB68 installed, and it has the same problem. I have an old W7 desktop, and I downloaded TB78 to it, and it also has the same problem. So the problem seems to affect both TB68 & TB78 and only affects the POP account. I have not changed anything in the last day. I tried disabling antivirus firewall and also tried lowering the TLS min to 1, but neither helped. The "saved passwords" for the SMTP account is correct Any suggestions as to what happened and how I can restore that POP account in TB? Thanks.

Solution choisie

Using a secure mail key?

https://support.mozilla.org/en-US/questions/1316946#answer-1373790

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Toutes les réponses (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Solution choisie

Using a secure mail key?

https://support.mozilla.org/en-US/questions/1316946#answer-1373790

k4fty
k4fty Auteur de la question
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Thanks!! 

After a few false starts, I was able to create the secure key.
jcar2
jcar2
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That solved my problem also but still wonder why my other e-mail account didn't need to use the secure key?