We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Latest Firefox crashing on startup

  • 2 réponses
  • 1 a ce problème
  • 6 vues
  • Dernière réponse par FredMcD

more options

After the last Firefox update, it is crashing on startup. Safe Mode also crashes. I tried uninstalling and reinstalling, and it worked yesterday, but today it has started crashing again.

Crash report: bp-20c3ffd8-0c5e-4318-a20a-478f40201101

After the last Firefox update, it is crashing on startup. Safe Mode also crashes. I tried uninstalling and reinstalling, and it worked yesterday, but today it has started crashing again. Crash report: bp-20c3ffd8-0c5e-4318-a20a-478f40201101

Toutes les réponses (2)

more options

bp-: 20c3ffd8-0c5e-4318-a20a-478f40201101 Signature: dgapi64.dll | RtlpExecuteHandlerForException | RtlDispatchException | KiUserExceptionDispatch

Crash Reason EXCEPTION_STACK_BUFFER_OVERRUN

EpMPApi.dll = McAfee Endpoint

COM_Sensor64.dll = ThinkVantage Active Protection System = Lenovo

OS_Plugin64.dll = Digital Guardian Agent ?

ame_smtpsensor64.dll = Digital Guardian

ame_outlooksensor64.dll = Digital Guardian

AE_MailSensor_Plugin64.dll = Digital Guardian

dgapi64.dll = Digital Guardian = Verdasys, Inc

more options

Update all of your protection programs. If the problem continues, disable all of them.

If Firefox loads properly, enable ONE of them, restart the browser.