Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Problem editing saved password

  • 3 réponses
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par christ1

Nawdry
Nawdry
more options

My friend is having problems with Thunderbird 78.3.3 (Win 10).

She wants to edit a saved password and Tbird wants to authenticate her to display the passwords with a dialog box Windows Security / Mozilla Thunderbird / Verify Your Identity to Reveal the Saved Passwords. No matter which username and password for the several email accounts she types in (all correct), it says the username or password is incorrect.

Thank you very much.

My friend is having problems with Thunderbird 78.3.3 (Win 10). She wants to edit a saved password and Tbird wants to authenticate her to display the passwords with a dialog box Windows Security / Mozilla Thunderbird / Verify Your Identity to Reveal the Saved Passwords. No matter which username and password for the several email accounts she types in (all correct), it says the username or password is incorrect. Thank you very much.

Toutes les réponses (3)

christ1
christ1
  • Top 25 Contributor
more options

The master password (or primary password) is required to reveal the saved passwords. There is no user ID for this. http://kb.mozillazine.org/Master_password

If no master password has ever been set in the first place, then the Windows account password is required.

Modifié le par christ1

Nawdry
Nawdry Auteur de la question
more options

Using her Windows password totally solved the problem. My friend is extremely grateful. Thanks for this advice!

christ1
christ1
  • Top 25 Contributor
more options

When your problem is fixed, can you mark the topic as 'Solved' please? Thank you.