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Cannot change the email address linked to account

leonhart700
leonhart700
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Hi

I am unable to add a 2nd email address to my firefox account. The error message says failed to send email.

the original email address I had no longer exists so I need to change the email address on my account

Hi I am unable to add a 2nd email address to my firefox account. The error message says failed to send email. the original email address I had no longer exists so I need to change the email address on my account

Toutes les réponses (1)

the-edmeister
the-edmeister
  • Moderator
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Sorry for that problem. Users need to add a secondary email address while they still have access to the primary email address; that is part of the security features for Firefox Accounts.

Now the solution is to create a new Firefox Account with the email address that you wanted to use as the secondary email address. Then sync your devices with the new Firefox Account.

https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account